Nowhere is this more pronounced than in health care. Doctors, nurses, and other health care workers have a difficult job, that requires consistent accuracy, attention to details, a hatred of sleep, and is unrelentingly stressful. Oh and there is the little fact, that on a daily basis, they make life and death decisions.
In addition to getting it right in this high stakes game, they also have to make people feel good. Patients need to feel cared for, and family members want to know that their loved ones are in good hands. Sadly, not everyone is good with people. While they may not be obnoxious to House-like proportions, some leave you wondering why on earth they chose health care as a profession. Didn't they realize that they would have to be nice to people, and not just on their good days?
When hiring, many organizations screen people for skills considered essential, for carrying out their jobs? Should healthcare workers be screened for attributes such as empathy, self-sacrifice, and bedside manners? Or is it enough that they keep people alive?
Interesting question u pose there. My mother is a nurse so I know of the daily stress that comes with the job. I do believe though that health care professionals should be trained on how to interact with patients and their families.
ReplyDeleteGood point Darian. Training would teach them to manage job related stress, as well as ensure a high quality of patient care. So what do the rest of you think? Should doctors, nurses, and others be enrolled in customer service and stress management courses?
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