Customer Service

Some view customer service as a race. This is especially the case when they are incentivised to keep the queue short, or to dispatch 100 calls a second. These are the ones who talk quickly and never hear what you say. That is not customer service. That is customer riddance.

For others, customer service is spitting out all the information from their manuals and training. You can identify these people by the headache you have, once they have finished listing the million and one features of the product or service; or the reasons why what you describe cannot happen. Once again, that is not customer service. That's customer innundation.

People who truly serve customers should be able to answer one question in the affirmative: was I helpful? Better yet, ask the customer and see what they say.